1. Overview
At TheShoeMotion, we strive to provide high-quality products.
If you are not satisfied, we offer returns and exchanges under the conditions below.
2. Return Eligibility
You may request a return if:
- The product is damaged or defective
- You received the wrong item
- Size issues (if applicable)
3. Return Timeframe
- Return requests must be raised within 7 days of delivery
4. Conditions for Return
To be eligible:
- Product must be unused and in original condition
- Tags and packaging must be intact
- Proof of purchase is required
5. Non-Returnable Items
- Used or worn products
- Products damaged by the customer
- Items marked as “non-returnable”
6. Refund Process
- Once the returned item is received and inspected
- Refund will be processed within 5–7 business days
- Refund will be issued to the original payment method
7. Cash on Delivery (COD) Orders
- Refunds for COD orders will be processed via:
- Bank transfer or UPI
8. Exchange Policy
- Exchanges are allowed for size or defective products
- Subject to product availability
9. Return Shipping
- If the return is due to our mistake (wrong/damaged item), we cover shipping
- Otherwise, the customer may bear return shipping charges
10. Cancellation Policy
- Orders can only be canceled before dispatch
11. How to Request Return
To initiate a return, contact us:
Email: support@theshoemotion.com (update if needed)
Include:
- Order ID
- Reason for return
- Product images (if damaged/defective)
12. Contact Us
For any queries:
Email: support@theshoemotion.com
Website: https://theshoemotion.com/